TRANSPARENCY AND TRUST ENHANCED BY CITROËN WITH THE DIGITAL VIDEOCHECK SOLUTION
Citroën allows its customers to optimize their time with VIDEOCHECK, the digital solution for additional tasks in the workshop. The application allows you to make a video of the vehicle and send it to the customer. Citroën thus maintains transparency, trust and proximity with its customers. VIDEOCHECK has now rolled out in 30 countries and in 3000 points of sale.

We live in the digital age today where everyone is connected with computers, mobile phones, tablets and social media. Digitization allows the implementation of new strategies to meet customer demands. The digital VIDEOCHECK solution was launched to precisely respond to customer expectations.

The VIDEOCHECK service is a solution adapted to current societal challenges. Since its launch in January 2019, VIDEOCHECK has been massively rolled out in Europe, Latin America and is also present in Africa. It is now available in 30 countries and 3000 points of sale. Its deployment in other countries is expected.
To this date,

  • 94% of customers are satisfied with this innovative service.
  • 60% of additional work is validated by customers.