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The services
Promoting satisfaction
To meet customer expectations, Citroën has chosen to implement three distinct brand networks: new vehicle distributors (dealerships and branches), Citroën authorised repairers, and official spare parts distibutors. The Marque has also developed two partner networks, Eurorepar, for multimake maintenance and repair, and Eurocasion. Fully focused on its customers and their well-being, Citroën provides service contracts, warranty extensions and maintenance solutions adapted to the specific needs of individuals, small and medium-sized companies and fleets.
Listening to needs
Through its networks and customer relations department, Citroën is always on hand to listen to customers. Most subsidiaries provide a round-the-clock breakdown service. To request information or make a complaint, the Customer Relations Service can be contacted by telephone, e-mail or letter. Citroën also has an additional communications tool: the www.citroen.com portal. This website features Citroën news and information and provides access to all the country sites, such as www.citroen.co.uk, which in turn are linked to the sites of the sales outlet networks.
Financing vehicle sales
Citroën Financement, a wholly-owned subsidiary of the PSA Peugeot Citroën Group, provides financing for individual and corporate customers buying new or used vehicles. Customers in France have access to Citroën American Express - a payment and credit card managed by Citroën Financement, designed to build loyalty to the brand and its networks - and Atout Budget Citroën, a new product combining vehicle acquisition with warranty extension and servicing requirements.